Delivery Information

Under normal circumstances, UK Mainland courier deliveries are made on the day following despatch, but this is not a guaranteed service, and we cannot accept liability for losses or damages incurred due to delayed delivery where either the courier or any other party is at fault. Please allow up to three working days for delivery. Pallet delivery times will be advised directly.

please allow plenty of time for ordering, despatch, and delivery. Should you require urgent delivery, please contact your account manager or clientservices@consorcio.co.uk

and unless otherwise specified. Please contact us before ordering if you know that no one will be present to accept delivery during the day and we will do our best to find a suitable delivery arrangement. Please note that we cannot offer guaranteed timed deliveries.

If you have asked for a courier delivery, you should make sure that there is someone available to receive the delivery at your designated address. The courier will attempt delivery and will leave a card with contact instructions if no one is available. They may also attempt delivery automatically a second time. If your parcel is still undelivered, the courier will hold your order at the depot and await further instructions from you. At this point, ourselves or the courier will do our best to contact you for further instructions - this will either be by email, telephone, or a card through your door. Please be aware, however, that it is your responsibility to be available for delivery after you have placed your order and whilst we or the courier will do our best to contact you, we cannot be held responsible for cost or inconvenience arising from your unavailability to accept delivery of an order. Should you require pallet delivery, these details will be provided by your account manager.

against the items listed on the sales order, otherwise we will assume that all listed goods have been received. If any items are missing, incorrect or damaged, please notify us on clientservices@consorcio.co.uk within 48 hours of receiving your delivery.

We do not require you to have signed 'damaged' or have rejected the package to approve refunds or replacements. It is much more convenient to accept the package, check your order and identify and notify us any specific issues which will then be rectified by us. If you do choose to reject your order, you will be responsible for the cost of return and redelivery.

and not a guarantee to deliver at that time. The courier cannot absolutely guarantee the delivery time or date and there is no money-back guarantee if the courier does not meet the delivery target date or time.